Monday, October 5, 2020

The Sales & Administration office is currently open by appointment only. It is still closed to general walk-in traffic.

Sales office staff are available by email ( and phone (206-221-3701) from 8 a.m - 4 p.m., Monday, Tuesday, Thursday and Friday.

The Sales & Administration office will be closed on Wednesdays to train and prepare for the upcoming parking software transition. Parking sales are available at any gatehouse or you may use any of the available self-serve parking options. You can also appeal and pay a citation online. If you require immediate parking assistance on a Wednesday that cannot be resolved by visiting a gatehouse or using a self-serve parking option, please call (206) 616-8710. Otherwise, please leave a voice message and a Sales office staff member will return your call the next day the office is open. 

As needed, in-person appointments will be scheduled on Mondays, Tuesdays and Thursdays, with the last appointment time of the day at 3:30 p.m. In-person appointments are reserved for customers whose transaction needs can only be completed in person. If you are granted an in-person appointment, please be aware of the following:

  • A face covering must be worn while in the lobby. Please remember to put on your face covering before entering.
  • All visitors must sign the visitor sign-in sheet.
  • UW employees must complete a COVID-19 symptom attestation before visiting.

We appreciate your patience and understanding.

Other Transportation-related impacts:

Refund requests: We are following Transportation Services practice that allows refunds for:

  • Employees who are retiring or leaving University employment
  • People returning their most recently purchased set of Individual Commuter Tickets

Refunds are not being issued at this time for parking expense impacts related to the coronavirus outbreak. However, this is an evolving situation and Transportation Services will continue to document refund requests as they come in. 

To stay updated on the developing response to the coronavirus outbreak, visit UW’s coronavirus information page.