Policies

Employees may return parking permits or products to Transportation Services for a refund of future days paid. Only the most recent purchase may be returned for a refund. Unexpected schedule changes do not qualify for a refund.

Returns must be completed in person at the Transportation Services during operating hours and cannot be completed online. While our office has limited hours during COVID, please call 206.221.3701 or email ucommute@uw.edu to obtain directions on how to return your product.

If you elected payroll deductions as your payment type and wish to stop deductions, you must email Transportation Services to cancel the product and submit a written request of the cancellation. The registered permit holder remains responsible for the payment of the permit fee until you receive confirmation from Transportation Services that the permit is cancelled or until it expires. If you received a complimentary U-PASS with your permit, it will be canceled at the same time you cancel your parking permit. (You may still purchase a U-PASS separately).

Your refund will be processed in the manner the initial payment was received. If you paid by credit card, you must bring the same card to receive your refund. If you paid by check or in cash, please note that refund amounts in excess of $100 will take 4-6 weeks to process.

Specific product information

Daily permits

You may only return Daily permits for future days paid and they can be returned up to the day before they are active. Daily permits cannot be returned for days past, even if unused.

ICTs

ICTs have been discontinued. They are valid for use through Dec. 31, 2021.

The last date to return your ICTs for a refund was Dec. 3, 2020, and you may only return your most recent batch.

Bike lockers

Please review the Refund and Key Deposit information in the Bike Locker Terms and Conditions.

Carpool Club

Carpool Club hang tags must be returned when a carpool disbands and members are no longer Pay-per-use-parking (PPUP) permit holders. Vehicles parked with a voided hangtag may be subject to citation.

Products with physical component (AVI card, Access card, physical hangtag)

If the permit you are returning is accompanied with a physical component (AVI card, Access card, physical hangtag), you must also return the physical component to Transportation Services to complete your return. Vehicles parked with voided materials may be subject to citation.

Arranged parking

No refunds will be given for arranged parking products that go unused. You must cancel your arranged parking product at least one business day before your scheduled event to avoid non-refundable charges.

As a U-PASS Program participant, I agree to the following:

1. I understand that in order to participate in the U-PASS Program and for the U-PASS function of my Husky Card to be active for use I must remain in compliance with U-PASS Program eligibility criteria. If I am a student, faculty or staff member who is not eligible for a fully subsidized U-PASS, I understand I must also pay the established U-PASS fee. U-PASS Program eligibility criteria are specific to each campus program and are available at: https://transportation.uw.edu/getting-here/transit/u-pass.


2. I will utilize the U-PASS function of my Husky Card in conjunction with the ORCA transit payment system for my personal transportation provided by participating transit agencies. I will not transfer my Husky Card or the U-PASS function of my Husky Card to any other person. I understand that my use of the U-PASS function of my Husky Card and any other ORCA products on my Husky Card may be remotely disabled/blocked from further use and my Husky Card may be subject to immediate confiscation if I misuse this benefit.


3. I understand that the U-PASS function of my Husky Card is valid for the following services:
   
   1. Full fare for regular and paratransit transportation services provided by King County Metro, Sound Transit, Community Transit, Pierce Transit, Kitsap Transit, and Everett Transit; and
   2. Other transportation discounts and offerings based upon my U-PASS membership as described in my campus’ U-PASS web page, available at: https://transportation.uw.edu/getting-here/transit/u-pass.


4. I understand that if I purchase a U-PASS as a University faculty or staff, or as a student who is not eligible for Universal U-PASS, the U-PASS function of my Husky Card will not be ready for use for approximately two (2) days following purchase of my U-PASS membership. I understand that if I am eligible for a fully subsidized U-PASS, the U-PASS function of my Husky Card will not be ready for use for approximately two (2) days following UW Transportation Services notification of eligibility status. I understand that if I obtain a U-PASS through the Universal U-PASS program on the Seattle campus, the U-PASS function of my Husky Card will be ready for use approximately one (1) week prior to the start of the next quarter if I register for classes nine (9) or more days before the quarter start date or within approximately two (2) days if I register for classes less than nine (9) days before the quarter start date.


5. I understand that in order to utilize the U-PASS function I must first finalize activation of the U-PASS function by tapping my Husky Card on an ORCA card reader. I understand that the U-PASS function will not be available for transit services if I do not finalize activation of the U-PASS function for use within 60 days of obtaining my U-PASS, obtaining a replacement Husky Card, and/or when my U-PASS is renewed or reactivated. I understand that in the event that the U-PASS function activation is not finalized within 60 days of obtaining my U-PASS I must go online to https://transportation.uw.edu/netid/u-pass/reactivate to request reactivation of the U-PASS function or contact the office facilitating the U-PASS program at my campus. I understand that the University of Washington will not be held liable for any transportation costs incurred by me between the time of purchase and activation of the U-PASS function.


6. I understand that prior to or upon boarding the services outlined in section three (3) or entering a fare paid area, I am required to pay the posted fare with the U-PASS function of my Husky Card by tapping my Husky Card on an ORCA card reader. I understand that my failure to do this may subject me to a warning or fine from the applicable transit or law enforcement agency. I understand that Central Link Light Rail, Sounder, Rapid Ride and Swift services require that I present my Husky Card to any Fare Enforcement Officer who requests proof of payment. I understand that my Husky Card may be used for photo identification in addition to proof of payment. I also understand that I must tap my Husky Card on an ORCA reader after exiting a Central Link Light Rail or Sounder train, which ensures the appropriate fare is validated.


7. I understand that I am responsible for paying fares or fees for any services that I subscribe to or use that are not included in the U-PASS Program membership, including, but not limited to, Washington State Ferries service, InterCity Transit, and parking within UW parking facilities.


8. I understand that payment of the U-PASS membership fee does not guarantee a specific level of service provided by the transit agencies participating in the U-PASS Program. There will be no refunds of U-PASS fees in the event of routes being changed, reduced, or cancelled.


9. I understand that I shall have only one active U-PASS Program membership. I understand it is my responsibility to cancel any current U-PASS before obtaining a new one for any reason, including but not limited to receipt of a fully subsidized U-PASS, and/or any change in UW status. If I am eligible for a fully subsidized U-PASS, I understand I am not eligible for any additional U-PASSes such as a gratis U-PASS. If I do not cancel my current U-PASS before obtaining a new one, I understand I am responsible for any related fees and will not receive a refund.


10. I understand that the U-PASS function of my Husky Card does not include the same features as a standard ORCA card. Differences include, but are not limited to, the U-PASS function of my Husky Card does not have “Electronic Purse” capabilities and I cannot register my card in the ORCA system.


11. I will immediately report my lost or stolen Husky Card to the office that issues Husky Cards on my campus. I will immediately report my non-performing U-PASS function to the office that issues U-PASSes on my campus whose webpage is available at: https://transportation.uw.edu/getting-here/transit/u-pass.


12. I understand that a replacement fee may be charged at the discretion of the office that issues Husky Cards at my campus for any replacement Husky Card issued to me. I understand that the U-PASS function of my Husky Card may not be activated for use for approximately two (2) days after the issuance of my replacement Husky Card or restored U-PASS function. I understand that I am entitled to no refund for any transit services utilized by me at any time the U-PASS function of my Husky Card is unavailable to me.


13. I understand that if I load additional ORCA products onto my Husky Card, I do so at my own risk. I understand that if I report my Husky Card as lost or stolen or I am no longer eligible for a Husky Card, the U-PASS function of my Husky Card will be disabled resulting in my U-PASS function being permanently blocked from use and potentially resulting in all other ORCA products being permanently blocked from use. I understand that no refunds or replacements will be issued by the University or by the ORCA Agencies for ORCA products I load onto my Husky Card if my card is lost, stolen, damaged or disabled.


14. I understand that I am bound by the terms outlined in the ORCA Privacy Statement and ORCA Terms of Use, as they apply to any ORCA functions and products that are available on my Husky Card. The ORCA Privacy Statement and ORCA Terms of Use are available at: www.orcacard.com. I understand that these documents may be updated periodically and the University will make a good faith effort to publicize changes as the University becomes aware of the changes.


15. I understand that the University will send only my ORCA card serial number from the U-PASS chip housed in my Husky Card to the transit agency clearing house to activate and deactivate the U-PASS function. The University will keep my U-PASS Program information private in accordance with the Administrative Policy Statement (APS) 2.2, University Privacy Policy, available at http://www.washington.edu/admin/rules/policies/APS/02.02.html.


16. I understand that the ORCA system will record data each time I utilize the U-PASS function of my Husky Card. Data recorded when I present my U-PASS to an ORCA card reader device includes the date, time, route, transit agency ID, vehicle number, and nature of transaction. I understand that data owned by ORCA is accessible to the University of Washington and may be accessible to the public under state Public Records Law or by court order.


17. I understand that faculty/staff U-PASS Program fees paid through payroll deduction will be automatically deducted each pay period unless I cancel my U-PASS membership. If I have insufficient funds to pay my U-PASS fee through payroll deduction, my U-PASS may be deactivated based on my campus’ U-PASS sales policies and I shall be responsible for any outstanding fee accrued. U-PASS sales policies are specific to each campus program and are available at: https://transportation.uw.edu/getting-here/transit/u-pass.


18. If I am a faculty or staff member at UW Seattle who is not eligible for a fully subsidized U-PASS, I understand an email will be sent to the email address on file with myUW and/or my @uw email address regarding the opportunity to renew my U-PASS or cancel my U-PASS membership annually. I understand if I pay my U-PASS fees through payroll deduction, I am responsible for making payments until I contact UW Transportation Services to request cancellation of my U-PASS and have payroll deductions stopped. I understand that a change in employment status does not constitute a cancellation of my U-PASS and that I am responsible for ensuring that my U-PASS is cancelled if I separate from the UW or go on leave without pay.


19. If I am a faculty or staff member at UW Seattle who is not eligible for a fully subsidized U-PASS, I understand that if I have insufficient funds to pay the U-PASS fee for two (2) consecutive payroll deductions, my U-PASS will be deactivated and I will need to bring my account out of arrears before my U-PASS can be reactivated. I understand that I am responsible for any outstanding balances accrued before my U-PASS is deactivated.


20. If I am a faculty or staff member who is eligible for a fully subsidized U-PASS, I understand that the U-PASS functionality of my Husky Card will be automatically turned on within two (2) days of UW Transportation Services receiving notification of eligibility status. I understand that I must tap my Husky Card on an ORCA card reader within 60 days of eligibility to finalize activation. I understand that if I have previously paid for an employee U-PASS via payroll deductions, I must contact my campus Transportation Services office to have the deductions stopped. I understand that if I do not contact my campus Transportation Services office to have payroll deductions cancelled, they will continue even if I am eligible for a fully subsidized U-PASS and I will not receive a refund. I understand that if my eligibility status changes for any reason, my U-PASS will be deactivated within two (2) days of the payday immediately following my status change, unless I sign up for an opt-in faculty/staff U-PASS and pay the requisite U-PASS fees.


21. If I am a UW Seattle or UW Tacoma student who obtained my U-PASS through payment of the Universal Student U-PASS Fee, a UW Seattle student who purchased my U-PASS through UW Educational Outreach, or a UW Bothell student who purchased a U-PASS, I understand my student U-PASS will be deactivated if I withdraw from classes. If I withdraw on or before the 7th calendar day of the quarter, my U-PASS will be deactivated and 100 percent of the U-PASS fee will be credited to my student account. If I withdraw on the 8th through the 30th calendar day of the quarter, my U-PASS will be deactivated and 50 percent of the U-PASS fee will be credited to my student account. If I withdraw on or after the 31st calendar day of the quarter, my U-PASS will be deactivated and I will receive no credit for the U-PASS fee on my student account. I understand I am responsible for paying any outstanding U-PASS fee owed even though my U-PASS has been deactivated.


22. If I am a UW faculty member, staff member, or Seattle student who purchased a U-PASS on a quarterly basis via cash, check, credit card, or Husky Debit, (quarterly U-PASSes are not available via payroll deduction at all campuses), I understand that I will not receive a refund if I withdraw from enrollment or terminate employment with the University of Washington. I understand that in the event of my withdrawal from enrollment or termination of employment with the University my U-PASS purchased on a quarterly basis will remain active through the remainder of the U-PASS quarterly validity period.


23. I understand that these U-PASS Terms of Use may be modified or withdrawn from time to time. The University will make a good faith effort to provide timely notification of changes to U-PASS members.

The University of Washington Transportation Services (UWTS) hereby leases to the undersigned Lessee (Customer) “Bike House” for one bicycle as designated below, on the following terms and conditions.

1. “BIKE HOUSE” RENTAL. Customer shall use the “Bike House” leased only for the storage of one bicycle at a time in a locked space that is shared by other bicycle users. Customer agrees to an annual lease term to access this space on a fiscal year cycle (July 1 to June 30). Payment made at other times of the year will be prorated to match the fiscal year. Current annual “Bike House” lease rates are available on the Transportation Services Website.
    
2. “BIKE HOUSE” LEASE RENEWAL. UWTS will notify Customer of expiration before this Lease expires and provide instructions for renewal. Payment must be received at least five (5) business days prior to the expiration of this Lease. If there is no response, access to the “Bike House” will be revoked.
    
3. OBLIGATION TO KEEP CONTACT INFORMATION UPDATED. Customer shall keep their contact information updated with the University. Faculty and staff should update their contact information via Workday or their payroll coordinator. Students should update their contact information via MyUW at http://myuw.washington.edu or the Address Change Telephone Service (206-543-8580).
    
4. REFUNDS. If Customer wishes to terminate the Lease before the end of the annual lease term, the Customer must notify UWTS. UWTS will refund Customer on a prorated basis of the annual rental fee.
    
5. WAIVER OF RESPONSIBILITY. It is mutually agreed that the UWTS is not and will not be held responsible for the safekeeping of Customer’s bicycle and any property contained in the “Bike House” assigned hereunder or for any damage arising out of the Customer’s use of the “Bike House” assigned. It is further agreed that Customer will make such arrangements regarding insurance coverage for the bicycle as Customer deems necessary to protect the Customer’s interests in the event of loss or damage. Customer further agrees to defend and hold UWTS harmless from damages resulting from Customer’s use of the “Bike House.”
   
   In addition, it is mutually agreed that UWTS is not and will not be held responsible for any injuries arising out of Customer’s use of the “Bike House” assigned. It is further agreed that Customer will defend and hold UWTS harmless from injuries resulting from Customer’s use of the “Bike House.”
    
6. COMPLIANCE WITH LAWS AND REGULATIONS. Customer agrees to comply with all laws, rules, regulations, and any special instructions that may be issued by UWTS or its agents concerning the “Bike House”. Customer will not maintain or store anything that may be dangerous to life, limb, or property or use the “Bike House” in such a way as to create a nuisance or disturbance. Customer agrees that UWTS or its agent may open and inspect Customer’s “Bike House” at any time, with or without notice to the Customer, for the purpose of observing Customer’s compliance with this agreement, or to determine whether any health or safety hazard exists.
    
7. CONDITIONS OF USE. Customer shall not reassign or transfer this Lease or any interest therein. Customer’s use of the “Bike House” is conditional upon (1) the Customer’s having an active UW student or employee ID number, (2) the Customer having an active Husky Card, and (3) the Customer not intentionally causing loss or damage to University of Washington property or the property of other Customers with access to the same “Bike House” area.
    
8. LONG TERM STORAGE PROHIBITED. The “Bike House” is provided to facilitate commute-related storage of bicycles and gear for bicycling. Customer agrees that their use of the “Bike House” is related to these purposes, and that any bike they choose to store in the cage will be regularly used. Racks are available on a first-come first-served basis, and reserving of racks by keeping a U-Lock secured without a bicycle present is strictly prohibited.
   
   Per WAC 478-116-365, Bikes observed to be left for at least fourteen (14) consecutive days without moving will be tagged as potentially abandoned, and will be removed from the cage and impounded if the tag remains in place after two weeks. Bicycles will be released at specified times and upon presentation of proof of ownership and payment of a $10 fine. Bicycles unclaimed after sixty (60) consecutive days will be subject to sale at a public auction conducted by the University Surplus Property department.
   
   In the“Bike House” facilities that provide personal storage lockers, customers are also encouraged to utilize the lockers for per-diem storage of personal belongings (e.g. a helmet) used on their commute. These lockers are not intended for storage lasting more than twelve (12) hours, and are provided on a first-come first-served basis. Reserving of lockers, such as leaving a lock on a locker when it is not being used, is strictly prohibited. If a locker is suspected of being reserved for long term use, or of being abandoned, a warning will be placed on the locker. If the warning remains in place after one week, the lock will be cut and all items will be removed and delivered to the HUB Lost and Found.
    
9. LEASE EXPIRATION/TERMINATION. If the lease expires and Customer does not renew, or if conditions of Customer’s use of the “Bike House” (Item 7) are not met, this Lease shall automatically terminate and Customer shall forfeit use of the locked space. This Lease may also be terminated by UWTS for the breach of any of the items and conditions herein. In the event of expiration or termination of the Lease, UWTS will take possession of any contents remaining within the “Bike House.”
   
   The remedies provided herein are in addition to, and are not in lieu of, any other rights which UWTS may have against Customer. In the event UWTS is required to bring any action or proceeding for the enforcement of the Lease or the collection of any sums which may be due and payable by Customer to UWTS, Customer agrees to pay UWTS, in addition to any balance due, UWTS’s expenses and reasonable attorney’s fees.
    
10. ENTIRE AGREEMENT. This constitutes the entire agreement between the parties. No modification or amendments of this agreement shall be valid unless in writing and signed by both parties.

Code Agreement

I hereby acknowledge receipt of the code for the above “Bike House.” I understand that the code remains the property of the University of Washington. I agree not to release the code information to unauthorized persons or use it in a manner other than that for which it was issued. I take full responsibility for not sharing the code during the time it is assigned to me.

I will notify UW Transportation Services immediately upon termination of my current status as an employee or student of the University of Washington or upon termination of the lease, whichever occurs first.

The University of Washington Transportation Services (UWTS) hereby leases to the undersigned Lessee (Customer) bicycle locker space at UWTS’s bicycle locker facilities for one bicycle as designated below, on the following terms and conditions:

1. LOCKER RENTAL. Customer shall use the locker space so leased only for the storage of one bicycle and its accessories. Customer agrees to an annual lease term to access this space on a fiscal year cycle (July 1 to June 30). Payment made at other times of the year will be prorated to match the fiscal year. Current annual “Bike Locker” lease rates are available on the Transportation Services Website.
    
2. LOCKER SPACE LEASE RENEWAL. UWTS will notify Customer of expiration before this Lease expires and provide instructions for renewal. Payment must be received at least five (5) business days prior to the expiration of this Lease. If Customer does not renew this Lease, Customer must remove all contents and notify UWTS at least five (5) business days prior to June 30. The contents of the locker space will be impounded as per procedures listed in this Lease upon expiration or termination of this Lease. Failure to return key upon termination of lease will result in forfeiture of the key deposit fee.
    
3. OBLIGATION TO KEEP CONTACT INFORMATION UPDATED. Customer shall keep their contact information updated with the University. Faculty and staff should update their contact information via Workday or their payroll coordinator. Students should update their contact information via MyUW at http://myuw.washington.edu or the Address Change Telephone Service (206-543-8580).
    
4. REFUNDS. If Customer wishes to terminate the Lease before the end of the annual lease term, the Customer must notify UWTS and return the bicycle locker key. UWTS will refund Customer on a prorated basis of the annual rental fee and deposit fee if all conditions are met (see below).
    
5. WAIVER OF RESPONSIBILITY. It is mutually agreed that the UWTS is not and will not be held responsible for the safekeeping of Customer’s bicycle and any property contained in the locker space assigned hereunder or for any injury or damage arising out of Customer’s use of the locker space assigned. It is further agreed that Customer will make such arrangements regarding insurance coverage for the bicycle as Customer deems necessary to protect the Customer’s interests in the event of loss or damage. Customer further agrees to defend and hold UWTS harmless from any injury or damages resulting from Customer’s use of the locker.
    
6. COMPLIANCE WITH LAWS AND REGULATIONS. Customer agrees to comply with all laws, rules, regulations, and any special instructions that may be issued by UWTS or its agents concerning the locker space. Customer will not maintain or store anything that may be dangerous to life, limb, or property, or use the locker space in such a way as to create a nuisance or disturbance. Customer agrees that UWTS or its agent may open and inspect Customer’s locker space at any time, with or without notice to the Customer, for the purpose of observing Customer’s compliance with this agreement, or to determine whether any health or safety hazard exists.
    
7. CONDITIONS OF USE. Customer shall not reassign or transfer this Lease or any interest therein. Customer’s use of the locker space is conditional upon (1) the Customer’s using the locker space an average of three or more days per week throughout the year and (2) the Customer having an active UW student or employee ID number.
    
8. LEASE EXPIRATION / TERMINATION. If Customer does not renew the Lease as herein provided and the Lease expires, or if conditions of Customer’s use of locker space (item 7) are not met, this Lease shall automatically terminate and Customer shall forfeit use of the locker space. This Lease may also be terminated by UWTS for the breach of any of the items and conditions herein.
   
   In the event of expiration or termination of the Lease. UWTS will take possession of any contents remaining within the locker space. Bicycles left within the locker space will be impounded per WAC 478-116-365. Bicycles will be released at specified times and upon presentation of proof of ownership and payment of a $10 fine. Bicycles unclaimed after sixty (60) consecutive days will be subject to sale at a public auction conducted by the University Surplus Property department. Any other property will be sent to the HUB to be treated and disposed of as Lost and Found property in accordance with UWTS’s rules and regulations regarding such property. Customer shall forfeit key deposit fee.
   
   The remedies provided herein are in addition to, and are not in lieu of, any other rights which UWTS may have against Customer. In the event UWTS is required to bring any action or proceeding for the enforcement of this Lease or the collection of any sums which may be due and payable by Customer to UWTS, Customer agrees to pay UWTS, in addition to any balance due, UWTS’s expenses and reasonable attorney’s fees.
    
9. ENTIRE AGREEMENT. This constitutes the entire agreement between the parties. No modification or amendments of this agreement shall be valid unless in writing and signed by both parties.

Key Deposit

1. Customer hereby acknowledges receipt of the key for the assigned locker, and understands that the key remains the property of the University of Washington. Customer agrees not to release it to unauthorized persons or use it in a manner other than that for which it was issued. Customer further agrees not to duplicate it.
    
2. Customer will take full responsibility for loss or damage of the key during the time it is assigned. Customer will forfeit the key deposit if the key is lost or damaged and must put down a new key deposit to obtain a replacement.
    
3. Customer understands that failure to return the key immediately upon termination of current status as an employee or student of the University of Washington or upon termination of the lease, whichever occurs first, will result in forfeiture of the key deposit.