Employees may return parking permits or products to Transportation Services for a refund of future days paid. Only the most recent purchase may be returned for a refund. Unexpected schedule changes do not qualify for a refund.
Returns must be completed in person at the Transportation Services during operating hours and cannot be completed online. While our office has limited hours during COVID, please call 206.221.3701 or email firstname.lastname@example.org to obtain directions on how to return your product.
If you elected payroll deductions as your payment type and wish to stop deductions, you must email Transportation Services to cancel the product and submit a written request of the cancellation. The registered permit holder remains responsible for the payment of the permit fee until you receive confirmation from Transportation Services that the permit is cancelled or until it expires. If you received a complimentary U-PASS with your permit, it will be canceled at the same time you cancel your parking permit. (You may still purchase a U-PASS separately).
Your refund will be processed in the manner the initial payment was received. If you paid by credit card, you must bring the same card to receive your refund. If you paid by check or in cash, please note that refund amounts in excess of $100 will take 4-6 weeks to process.
Specific product information
You may only return Daily permits for future days paid and they can be returned up to the day before they are active. Daily permits cannot be returned for days past, even if unused.
ICTs have been discontinued. They are valid for use through Dec. 31, 2021.
The last date to return your ICTs for a refund was Dec. 3, 2020, and you may only return your most recent batch.
Please review the Refund and Key Deposit information in the Bike Locker Terms and Conditions.
Carpool Club hang tags must be returned when a carpool disbands and members are no longer Pay-per-use-parking (PPUP) permit holders. Vehicles parked with a voided hangtag may be subject to citation.
Products with physical component (AVI card, Access card, physical hangtag)
If the permit you are returning is accompanied with a physical component (AVI card, Access card, physical hangtag), you must also return the physical component to Transportation Services to complete your return. Vehicles parked with voided materials may be subject to citation.
No refunds will be given for arranged parking products that go unused. You must cancel your arranged parking product at least one business day before your scheduled event to avoid non-refundable charges.