Customers may return parking permits or other transportation products for a refund of future days paid, based on when the Transportation Services office is able to process the request. Refunds are not available for same-day purchases, including those requested due to unexpected schedule changes. Customers are responsible for the payment of all permit or transportation product fees until they receive confirmation from Transportation Services that their permit is canceled or until it expires.
Returns cannot be requested or processed using the customer portal. Customers must contact Transportation Services by email (email@example.com) or by phone (206-221-3701) for assistance with returns and refunds. Customers may also request refunds in person, but be aware that office hours remain limited.
If you have elected payroll deductions as your method of payment and wish to stop deductions, you must email Transportation Services to cancel the product and submit a written request via email of the cancellation. If you received a complimentary U-PASS with your permit, it will be canceled at the same time you cancel your parking permit. (You may still purchase a U-PASS separately).
If you initially paid by payroll deduction, your refund will be processed through payroll. If you did not pay by payroll deduction, your refund method may be by check or card and will be confirmed with you before your refund is processed. Please note that check refund amounts of $100 or more will take 4-6 weeks to process.
Specific product information
Customers can return Daily permits up to the day before they are active, but only for future days paid. Daily permits cannot be returned for the same date or any past dates.
Please review the Refund and Key Deposit information in the Bike Locker Terms and Conditions.
Carpool Club hang tags must be returned when a carpool disbands and members are no longer Pay-per-use-parking (PPUP) permit holders. Vehicles parked with a voided hangtag may be subject to citation.
Products with physical component (AVI card, Access card, physical hangtag)
If the permit you are returning is accompanied with a physical component (AVI card, Access card, physical hangtag), you must also return the physical component to Transportation Services to complete your return. Vehicles parked with voided materials may be subject to citation.
No refunds will be given for arranged parking products that go unused. You must cancel your arranged parking product at least one business day before your scheduled event to avoid non-refundable charges.
Individual Commuter Tickets (ICTs) were discontinued in 2020. Remaining tickets were last valid for use on December 31, 2021.
To return any unused ICTs for a refund, you can mail them via campus or regular mail to Transportation Services, Attn: Accounting, Campus Box 355360, 1320 NE Campus Parkway, Seattle, WA 98195. Please be sure to include your UW ID Number, Name, Phone Number, Mailing Address, and the total number of ICTs that are included. Refund requests must be received by December 31, 2022 by Transportation Services. No refunds will be given after January 1, 2023.
For additional questions about ICT refunds, please email the Transportation Services Accounting team at firstname.lastname@example.org.