Policies

Customers may return parking permits or other transportation products for a refund of future days paid, based on when the Transportation Services office is able to process the request. Refunds are not available for same-day purchases, including those requested due to unexpected schedule changes. Customers are responsible for the payment of all permit or transportation product fees until they receive confirmation from Transportation Services that their permit is canceled or until it expires.

Returns cannot be requested or processed using the customer portal. Customers must contact Transportation Services by email (ucommute@uw.edu) or by phone (206-221-3701) for assistance with returns and refunds. Customers may also request refunds in person, but be aware that office hours remain limited.

If you have elected payroll deductions as your method of payment and wish to stop deductions, you must email Transportation Services to cancel the product and submit a written request via email of the cancellation. If you received a complimentary U-PASS with your permit, it will be canceled at the same time you cancel your parking permit. (You may still purchase a U-PASS separately).

If you initially paid by payroll deduction, your refund will be processed through payroll. If you did not pay by payroll deduction, your refund method may be by check or card and will be confirmed with you before your refund is processed. Please note that check refund amounts of $100 or more will take 4-6 weeks to process.

Specific product information

Daily permits

Customers can return Daily permits up to the day before they are active, but only for future days paid. Daily permits cannot be returned for the same date or any past dates.

Bike lockers

Please review the Refund and Key Deposit information in the Bike Locker Terms and Conditions.

Carpool Club

Carpool Club hang tags must be returned when a carpool disbands and members are no longer Pay-per-use-parking (PPUP) permit holders. Vehicles parked with a voided hangtag may be subject to citation.

Products with physical component (AVI card, Access card, physical hangtag)

If the permit you are returning is accompanied with a physical component (AVI card, Access card, physical hangtag), you must also return the physical component to Transportation Services to complete your return. Vehicles parked with voided materials may be subject to citation.

Arranged parking

No refunds will be given for arranged parking products that go unused. You must cancel your arranged parking product at least one business day before your scheduled event to avoid non-refundable charges.

ICTs

Individual Commuter Tickets (ICTs) were discontinued in 2020. Remaining tickets were last valid for use on December 31, 2021.

To return any unused ICTs for a refund, you can mail them via campus or regular mail to Transportation Services, Attn: Accounting, Campus Box 355360, 1320 NE Campus Parkway, Seattle, WA 98195. Please be sure to include your UW ID Number, Name, Phone Number, Mailing Address, and the total number of ICTs that are included. Refund requests must be received by December 31, 2022 by Transportation Services. No refunds will be given after January 1, 2023.

[upass:tou]

The University of Washington Transportation Services (UWTS) hereby leases to the undersigned Lessee (Customer) “Bike House” for one bicycle as designated below, on the following terms and conditions.

1. “BIKE HOUSE” RENTAL. Customer shall use the “Bike House” leased only for the storage of one bicycle at a time in a locked space that is shared by other bicycle users. Customer agrees to an annual lease term to access this space on a fiscal year cycle (July 1 to June 30). Payment made at other times of the year will be prorated to match the fiscal year. Current annual “Bike House” lease rates are available on the Transportation Services website.
    
2. “BIKE HOUSE” LEASE RENEWAL. UWTS will notify Customer of expiration before this Lease expires and provide instructions for renewal. Payment must be received at least five (5) business days prior to the expiration of this Lease. If there is no response, access to the “Bike House” will be revoked.
    
3. OBLIGATION TO KEEP CONTACT INFORMATION UPDATED. Customer shall keep their contact information updated with the University. Faculty and staff should update their contact information via Workday or their payroll coordinator. Students should update their contact information via MyUW at https://my.uw.edu/ or the Address Change Telephone Service (206-543-8580).
    
4. REFUNDS. If Customer wishes to terminate the Lease before the end of the annual lease term, the Customer must notify UWTS. UWTS will refund Customer on a prorated basis of the annual rental fee.
    
5. WAIVER OF RESPONSIBILITY. It is mutually agreed that the UWTS is not and will not be held responsible for the safekeeping of Customer’s bicycle and any property contained in the “Bike House” assigned hereunder or for any damage arising out of the Customer’s use of the “Bike House” assigned. It is further agreed that Customer will make such arrangements regarding insurance coverage for the bicycle as Customer deems necessary to protect the Customer’s interests in the event of loss or damage. Customer further agrees to defend and hold UWTS harmless from damages resulting from Customer’s use of the “Bike House.”
   
   In addition, it is mutually agreed that UWTS is not and will not be held responsible for any injuries arising out of Customer’s use of the “Bike House” assigned. It is further agreed that Customer will defend and hold UWTS harmless from injuries resulting from Customer’s use of the “Bike House.”
    
6. COMPLIANCE WITH LAWS AND REGULATIONS. Customer agrees to comply with all laws, rules, regulations, and any special instructions that may be issued by UWTS or its agents concerning the “Bike House”. Customer will not maintain or store anything that may be dangerous to life, limb, or property or use the “Bike House” in such a way as to create a nuisance or disturbance. Customer agrees that UWTS or its agent may open and inspect Customer’s “Bike House” at any time, with or without notice to the Customer, for the purpose of observing Customer’s compliance with this agreement, or to determine whether any health or safety hazard exists.
    
7. CONDITIONS OF USE. Customer shall not reassign or transfer this Lease or any interest therein. Customer’s use of the “Bike House” is conditional upon (1) the Customer’s having an active UW student or employee ID number, (2) the Customer having an active Husky Card, and (3) the Customer not intentionally causing loss or damage to University of Washington property or the property of other Customers with access to the same “Bike House” area.
    
8. LONG TERM STORAGE PROHIBITED. The “Bike House” is provided to facilitate commute-related storage of bicycles and gear for bicycling. Customer agrees that their use of the “Bike House” is related to these purposes, and that any bike they choose to store in the cage will be regularly used. Racks are available on a first-come first-served basis, and reserving of racks by keeping a U-Lock secured without a bicycle present is strictly prohibited.
   
   Per WAC 478-116-365, Bikes observed to be left for at least fourteen (14) consecutive days without moving will be tagged as potentially abandoned, and will be removed from the cage and impounded if the tag remains in place after two weeks. Bicycles will be released at specified times and upon presentation of proof of ownership and payment of a $10 fine. Bicycles unclaimed after sixty (60) consecutive days will be subject to sale at a public auction conducted by the University Surplus Property department.
   
   In the “Bike House” facilities that provide personal storage lockers, customers are also encouraged to utilize the lockers for per-diem storage of personal belongings (e.g. a helmet) used on their commute. These lockers are not intended for storage lasting more than twelve (12) hours, and are provided on a first-come first-served basis. Reserving of lockers, such as leaving a lock on a locker when it is not being used, is strictly prohibited. If a locker is suspected of being reserved for long term use, or of being abandoned, a warning will be placed on the locker. If the warning remains in place after one week, the lock will be cut and all items will be removed and delivered to the HUB Lost and Found.
    
9. LEASE EXPIRATION/TERMINATION. If the lease expires and Customer does not renew, or if conditions of Customer’s use of the “Bike House” (Item 7) are not met, this Lease shall automatically terminate and Customer shall forfeit use of the locked space. This Lease may also be terminated by UWTS for the breach of any of the items and conditions herein. In the event of expiration or termination of the Lease, UWTS will take possession of any contents remaining within the “Bike House.”
   
   The remedies provided herein are in addition to, and are not in lieu of, any other rights which UWTS may have against Customer. In the event UWTS is required to bring any action or proceeding for the enforcement of the Lease or the collection of any sums which may be due and payable by Customer to UWTS, Customer agrees to pay UWTS, in addition to any balance due, UWTS’s expenses and reasonable attorney’s fees.
    
10. ENTIRE AGREEMENT. This constitutes the entire agreement between the parties. No modification or amendments of this agreement shall be valid unless in writing and signed by both parties.

Code Agreement

I hereby acknowledge receipt of the code for the above “Bike House.” I understand that the code remains the property of the University of Washington. I agree not to release the code information to unauthorized persons or use it in a manner other than that for which it was issued. I take full responsibility for not sharing the code during the time it is assigned to me.

I will notify UW Transportation Services immediately upon termination of my current status as an employee or student of the University of Washington or upon termination of the lease, whichever occurs first.

The University of Washington Transportation Services (UWTS) hereby leases to the undersigned Lessee (Customer) bicycle locker space at UWTS’s bicycle locker facilities for one bicycle as designated below, on the following terms and conditions:

1. LOCKER RENTAL. Customer shall use the locker space so leased only for the storage of one bicycle and its accessories. Customer agrees to an annual lease term to access this space on a fiscal year cycle (July 1 to June 30). Payment made at other times of the year will be prorated to match the fiscal year. Current annual “Bike Locker” lease rates are available on the Transportation Services website.
    
2. LOCKER SPACE LEASE RENEWAL. UWTS will notify Customer of expiration before this Lease expires and provide instructions for renewal. Payment must be received at least five (5) business days prior to the expiration of this Lease. If Customer does not renew this Lease, Customer must remove all contents and notify UWTS at least five (5) business days prior to June 30. The contents of the locker space will be impounded as per procedures listed in this Lease upon expiration or termination of this Lease. Failure to return key upon termination of lease will result in forfeiture of the key deposit fee.
    
3. OBLIGATION TO KEEP CONTACT INFORMATION UPDATED. Customer shall keep their contact information updated with the University. Faculty and staff should update their contact information via Workday or their payroll coordinator. Students should update their contact information via MyUW at https://my.uw.edu or the Address Change Telephone Service (206-543-8580).
    
4. REFUNDS. If Customer wishes to terminate the Lease before the end of the annual lease term, the Customer must notify UWTS and return the bicycle locker key. UWTS will refund Customer on a prorated basis of the annual rental fee and deposit fee if all conditions are met (see below).
    
5. WAIVER OF RESPONSIBILITY. It is mutually agreed that the UWTS is not and will not be held responsible for the safekeeping of Customer’s bicycle and any property contained in the locker space assigned hereunder or for any injury or damage arising out of Customer’s use of the locker space assigned. It is further agreed that Customer will make such arrangements regarding insurance coverage for the bicycle as Customer deems necessary to protect the Customer’s interests in the event of loss or damage. Customer further agrees to defend and hold UWTS harmless from any injury or damages resulting from Customer’s use of the locker.
    
6. COMPLIANCE WITH LAWS AND REGULATIONS. Customer agrees to comply with all laws, rules, regulations, and any special instructions that may be issued by UWTS or its agents concerning the locker space. Customer will not maintain or store anything that may be dangerous to life, limb, or property, or use the locker space in such a way as to create a nuisance or disturbance. Customer agrees that UWTS or its agent may open and inspect Customer’s locker space at any time, with or without notice to the Customer, for the purpose of observing Customer’s compliance with this agreement, or to determine whether any health or safety hazard exists.
    
7. CONDITIONS OF USE. Customer shall not reassign or transfer this Lease or any interest therein. Customer’s use of the locker space is conditional upon (1) the Customer’s using the locker space an average of three or more days per week throughout the year and (2) the Customer having an active UW student or employee ID number.
    
8. LEASE EXPIRATION / TERMINATION. If Customer does not renew the Lease as herein provided and the Lease expires, or if conditions of Customer’s use of locker space (item 7) are not met, this Lease shall automatically terminate and Customer shall forfeit use of the locker space. This Lease may also be terminated by UWTS for the breach of any of the items and conditions herein.
   
   In the event of expiration or termination of the Lease. UWTS will take possession of any contents remaining within the locker space. Bicycles left within the locker space will be impounded per WAC 478-116-365. Bicycles will be released at specified times and upon presentation of proof of ownership and payment of a $10 fine. Bicycles unclaimed after sixty (60) consecutive days will be subject to sale at a public auction conducted by the University Surplus Property department. Any other property will be sent to the HUB to be treated and disposed of as Lost and Found property in accordance with UWTS’s rules and regulations regarding such property. Customer shall forfeit key deposit fee.
   
   The remedies provided herein are in addition to, and are not in lieu of, any other rights which UWTS may have against Customer. In the event UWTS is required to bring any action or proceeding for the enforcement of this Lease or the collection of any sums which may be due and payable by Customer to UWTS, Customer agrees to pay UWTS, in addition to any balance due, UWTS’s expenses and reasonable attorney’s fees.
    
9. ENTIRE AGREEMENT. This constitutes the entire agreement between the parties. No modification or amendments of this agreement shall be valid unless in writing and signed by both parties.

Key Deposit

1. Customer hereby acknowledges receipt of the key for the assigned locker, and understands that the key remains the property of the University of Washington. Customer agrees not to release it to unauthorized persons or use it in a manner other than that for which it was issued. Customer further agrees not to duplicate it.
    
2. Customer will take full responsibility for loss or damage of the key during the time it is assigned. Customer will forfeit the key deposit if the key is lost or damaged and must put down a new key deposit to obtain a replacement.
    
3. Customer understands that failure to return the key immediately upon termination of current status as an employee or student of the University of Washington or upon termination of the lease, whichever occurs first, will result in forfeiture of the key deposit.

The University of Washington’s Dial-A-Ride program is committed to providing on-time, convenient and flexible rides for UW students, staff, faculty, and academic visitors with limited mobility.

By using the Dial-A-Ride service, passengers agree to adhere to the following:

1. REFERRALS: Dial-A-Ride is for employees, faculty and students of the UW only. New riders are welcome to use Dial-A-Ride temporarily for four weeks based on self-referral. A referral must be obtained from the Disability Services office before the grace period has expired to prevent discontinuation of service. Disability Services can be reached at the following numbers in order to schedule an appointment for obtaining a referral:

• Disability Services Office (Staff/Faculty): 206-543-6450
• Disability Resources (Students): 206-543-8924

1. SERVICE AREA AND TIMES: Dial-A-Ride hours of operation are 7 a.m. to 6:30 p.m. Rides should be scheduled with enough advance time to arrive to appointments on time. Dial-A-Ride serves only official Dial-A-Ride stops located within the UW Seattle campus and University District. Dial-A-Ride does not provide rides to or from private homes or businesses.
2. RESERVATIONS: Rides must be requested no later than 3 p.m. the day before the desired trip. Scheduling for the following business day is completed daily by 3 p.m. Rides requested after 3 p.m. will not be processed until the following business day.
3. SAME DAY RIDE REQUESTS: Same day ride requests are on a first come first serve basis. Same day rides are not guaranteed and must be called into the office with a minimum of two-hour notice by phone to confirm availability. Rides are not guaranteed until confirmed via phone or email by the program coordinator.
4. SCHEDULING OF RIDES: All passengers who are registered with the service and have a NetID are asked to schedule rides online using the Dial-A-Ride Request form. Riders will be sent a confirmation for the following day’s trips.
5. DEPARTURES: Your confirmed pick up time represents the driver’s departure time. Passengers should be at the departure point five minutes prior to scheduled departure to allow sufficient boarding time. Drivers are not expected to wait past the departure time. Passengers are asked to call the Dial-A-Ride office if their transport is not present at their confirmed departure time.
6. NON-EMERGENT TRANSPORTATION: For the safety and well-being of our customers and drivers, Dial-A-Ride does not transport passengers in need of emergency care, who are visibly ill or being discharged from a medical facility.
7. ATTENDANTS AND SERVICE ANIMALS: Riders may have one personal care attendant. Riders must note this when scheduling a ride to avoid a trip denial. Classmates, personal friends or family members cannot be transported. Service animals are allowed. Riders are responsible for their service animal’s behavior during transport.
8. FLAGGED RIDE REQUESTS: Dial-A-Ride is a screened service. Drivers will not take on riders without verification. Anyone flagging down drivers will be asked to contact the Shuttles office to schedule a ride.
9. VENDOR SERVICE: Dial-A-Ride utilizes a third party vendor to assist with extra rides and special requests. Passengers will not be notified when they are scheduled for rides with the vendor. All program rules and expectations apply whether the ride is provided by Dial-A-Ride staff or the Dial-A-Ride vendor.
10. PASSENGER ASSISTANCE: Drivers will assist passengers in or out of vehicles at the pick-up or drop-off point. Drivers do not escort passengers to the door, open doors, or carry books or backpacks. Passengers are responsible for loading personal possessions such as backpacks, laptop computers, boxes, etc.
11. CHANGES TO RIDES: Passengers must notify the Dial-A-Ride office by phone at least two hours in advance to modify the pick-up or drop-off location of a ride. Dial-A-Ride drivers cannot call the office and relay ride location changes on behalf of passengers. Changes made less than two hours in advance may not be accommodated.
12. CANCELLATIONS: Passengers should notify the Dial-A-Ride office at least one hour in advance to cancel a ride. Dial-A-Ride drivers will not call the office and relay ride cancellations on behalf of passengers. A ride not canceled at least one hour in advance will be recorded as a “no-show”.
13. NO-SHOW POLICY: Passengers will be notified by email for each no-show they accrue. If you are a “no show” for a ride, the driver will not pick you up for any subsequent rides scheduled for that day until you have called the Dial-A-Ride office and confirmed that you will need your other rides. In the event that a pattern of regular no-shows appears, Dial-A-Ride staff may refer passengers to a Disability Services counselor with the goal of finding a solution and minimizing no-shows.
14. SUBSCRIPTION RIDE FORFEIT: (Effective upon acknowledgment of this agreement): If three rides in a quarter are designated as no-shows, all of your pre-scheduled rides (subscriptions) will be removed from the schedule. Rides will then need to be scheduled a day in advance.
15. SEAT BELT POLICY: Passengers must wear a seat belt at all times while the vehicle is in motion. Drivers have the right not to transport a passenger should s/he refuse to wear a seat belt. Exception is given only to a passenger who possesses written verification from a licensed physician that s/he is unable to wear a safety belt for physical or medical reasons.
16. RIDER CONDUCT:

• Respect other passengers’ privacy
• Do not cause safety problems
• Use headphones
• No drugs or alcoholic beverages
• Do not harass driver or other riders
• Respect Dial-A-Ride property

Anyone in violation of the above items may be asked to leave the DAR vehicle, and risk suspension of their privileges to use Dial-A-Ride services. We appreciate your help in abiding by these rules. We thank you for doing your part to “ride right”.

The following is UW Shuttle’s policy regarding Service Animals and Pets on all UW Shuttle Services:

• Operators are required to permit any customer with a service animal to ride any of the UW shuttle services. This includes animals-in-training accompanied by a trainer or person with a disability.
• Service animals must remain on the floor without blocking the aisle or on their owners lap. They must not occupy a seat.
• If the service animals’ behavior threatens the safety of the driver or other passengers, the customer and their service animal may be asked to leave.
• Operators may refuse to transport a person and their dog if it is creating a hazard or a disturbance.
• Operators may refuse to transport a person and their dog if they already have another dog onboard.
• All dogs that are not service animals must be on leash, with all above criteria met.

Note: Animals other than dogs are not allowed on the coach unless they are in a container or carrier.

The following is UW Shuttle’s policy regarding transport of Cargo on all UW Shuttle Services:

• Cargo will be considered safe for transport if the bag/item can be reasonably carried on the lap when seated or stowed safely under or between the seats.
• Cargo with sharp or pointed ends are not allowed for transport. (E.g. skis, ski poles etc.)
• Cargo must not protrude into the aisle, impinge on the space of another customer or restrict movement.
• Customers are also limited only to items that can be boarded in a single trip onto the vehicle, without assistance from another person. Multiple trips to load bags, carts or cargo on or off the vehicle are not allowed.
• No carry-on item can create a health or safety risk for other customers.
• No carry-on item can take up seating space if needed by another customer for seating.

UW Transportation Services is responsible for managing and maintaining UW Seattle Campus’ parking facilities, and collecting fees for the use of services and facilities managed by Transportation Services. All fees are reviewed and approved by the UW Board of Regents. Construction fees are equal to the Faculty & Staff Weekday Daily Permit rate.

1. Fees apply to:
   1. All University parking permits for construction related vehicles parking on campus.
   2. All construction related uses of campus parking resources including laydown, storage, staging, portable temporary office, and support structures.
2. Fees do not apply to:
   1. Stalls absorbed by the project and not returning to Transportation Services.
   2. Laydown or job site footprint not located on a campus parking resource, such as lawns, walkways, and roadways.
   3. Laydown space occupying load/unload stalls or university vehicle stalls.
   4. Behind the fence parking permits.
3. For campus construction projects, only Project Delivery Group project managers and construction managers may request contractor parking permits or arrange for laydown space through the Transportation Services website using the Construction parking request form.
   1. Planning between Transportation Services and Project Delivery Group regarding parking, laydown, and/or jobsite footprint should begin ninety (90) days prior to project start and/or mobilization. Direct all inquiries to tsconstruction@uw.edu.
   2. Pre-scheduled activities such as material deliveries, trailer placement and removal, or crane picks that require temporary stall use should be requested and coordinated at least ten (10) business days prior to the activity.
   3. Additional activities that require a large section or full closure of a parking lot/parking facility should be coordinated with Transportation Services with at least thirty (30) days’ notice to allow for proper messaging and signage.
   4. A UW Worktag is required when submitting a request for permits or laydown space.
4. Transportation Services does not manage the use of building loading docks, roadways, or campus grounds. Please contact building coordinators and/or UW Grounds for permissions.
5. To minimize disruption, we have established the following guidelines with respect to contractor and construction parking:
   1. Contractor employee parking is restricted to the following lots on a space-available basis: E01, E12, E18, N18, W24, W28.
   2. Contractors shall advise employees not to park in neighboring residential areas.
   3. Contractors shall limit the number of vehicle trips to the construction site by encouraging carpooling.