UCAR reservation system changes complete

UCAR has transitioned to a new reservation system for car reservations. As of July 1, 2024 all locations have been converted to the new reservation system and key managers. Rental rates are not affected by this transition.

Transition schedule and key manager locations

Please note: the key manager locations for E02, N22 and South Campus Garage have changed.

UCAR locationScheduleKey manager location and status
E02 parking lotOpened: 4/16/2024NEW: Key manager is now located at the Fleet services building.
Hours: M-F, 7 a.m. - 3:30 p.m.
Status: Key manager is installed and operational. Location open.
UW Tower garage (W46, level 4E) Opened: 4/15/24Key manager is in the same location.
Status: Key manager is installed and operational. Location open.
Central Plaza Garage (level C01)Opened: 4/15/24Key manager is in the same location.
Status: Key manager is installed and operational. Location open.
N22 parking lotOpened: 4/16/24NEW: Key manager is now located inside the HUB near the east entrance.
Hours: View the HUB hours.
Status: Key manager is installed and operational. Location open.
South Campus CenterOpened: 7/1/24NEW: Key manager is now located inside the South Campus Center.
Hours: View the South Campus Center hours.
Status: Key manager is installed and operational. Location open.

Using the new key management system

Along with the reservation system change, the key management kiosks function slightly differently. Each key management kiosk has a self-service touch screen where you use your NetID to authenticate. Once you’ve authenticated, the touch screen will guide you through opening the key manager box to get the key for your vehicle. When the box opens, you’ll take the key from the key manager box and find your vehicle in the lot or garage.

When you’re done with your rental, you’ll once again authenticate at the self-service touch screen using your NetID. A key manager box will open and you’ll put the keys back in the box and close it.

Note that you’ll need to pick up your rental and drop it off during the hours that the key manager is available for the UCAR location for your reservation. Most key manager boxes are moving to interior facilities and will no longer be available 24/7. See the transition schedule above for key manager kiosk access hours, which vary by location. There is no change to the key manager location at the UW Tower or Central Plaza Garage.

  1. First, Select Make Reservation on the reservation system's homepage.

    screen shot of reservation system landing page with a red box and arrow pointing to the make reservation link
  2. Here, you will be directed to login. Enter your NetID with the full email address, and your NetID password.

    screen shot showing reservation system login with username and password fields
  3. Next, the Microsoft Sign in dialog will appear. Again, enter your NetID with the full email address. You may encounter issues if you do not enter your full email address.

    screen shot of uw office 365 netid sign in screen with email address filled in and a next button shown
  4. Next, enter your password again.
     

    screen shot of uw office 365 sign in enter password step with sign in button
  5. You will see a screen asking if you want to stay signed in. From here, you can choose either option. Neither option matters, as the reservation website (Agile) will keep you signed in as long as you don't clear your browser cookies.
     

    screen shot of uw office 365 stay signed in? confirmation dialog with no and yes buttons
  6. Once signed in, you may need to select Make Reservation again.

    screen shot of reservation system landing page with a red box and arrow pointing to the make reservation link
  7. Next, choose whether this reservation is for you or another authorized driver. Then click Next (Continue Request).

    screen shot showing radio options for this request is for me and this request is for another driver
  8. If you are creating a reservation for another authorized driver, select the second option and type their NetID (with the full email address) in the box. You can also click Search for Driver for a list of all authorized drivers and choose from that. Then click Next (Continue Request).

    screen shot of vehicle reservation step with search driver dialog open listing available drivers and a last name search field
  9. On the next page, choose whether you are driving the car in or out of state. Also, you must choose the UCAR site you want to reserve a vehicle from. For this demonstration, we will select “E2”.

    screen shot of request information step with usage type radio options and select site drop down options shown
  10. This is the vehicle request form. Select your pick-up and return date and time, the vehicle type, your destination, and your worktag information.

    screen shot of vehicle reservation start request screen with pick-up and return date and time, vehicle type, destination and worktag fields
  11. First, make sure the Requestor Information is correct, including the driver information.
     

    screenshot of requester information showing user id and email address of requester and driver's user id
  12. Then, pick your Pick-up Date / Time and your Return Date / Time. You can type the minutes in if you want a more precise pick-up/return time than the 15-minute intervals it pre-selects. Note that certain lots have limited hours for pick-up and return depending on the building hours for the building where the key manager is located.
     

    screenshot of schedule information with pick-up date/time field being selected and dropdown of times shown for the date
  13. Select Date.
     

    screenshot of schedule information select pick-up date with calendar dialog showing a date picked
  14. On the next section, select your preferred vehicle type.
     

    screenshot of selection information with type drop-down revealed showing vehicle types like 2-pass cargo van, 2-pass compact pickup, 5-pass hybrid sedan
  15. After selecting your preferred vehicle type, you can check the View vehicle availability checkbox. This will be relevant for the next screen, so we will return to it later.

    screenshot of vehicle selection information fields with view vehicle availability checkbox checked and a red arrow pointing to it
  16. In the Additional Information section, start by typing your Destination. Just a brief description of where you are headed is fine for this.

    screenshot of additional information section with destination text field filled out and primary use, company, cost center and additional worktag fields shown
  17. Then, select the Primary Use for the vehicle. If you are not sure what to choose, just select what feels like the most appropriate option for your intended use of the vehicle.

    screenshot of additional information panel with primary use dropdown shown with options like admin and support, clinical, development outreach, research
  18. Next, you'll enter worktag information. When setting up an account and from your account settings page, you can pre-select your worktag information if you regularly charge to the same budget. Start by selecting your Company code.
     

    screenshot of additional information section with company field dropdown shown including options like alnw, hmc, som, uaa, uw1861
  19. For the next 8 fields after Cost Center, select the appropriate worktags. If you select the incorrect worktags, you may charge the wrong cost center. Pictured below is an example of the Cost Center list. When you click the box to select a tag, you can start typing your tag and it should start to move the selection based on what you type. If your worktag is not listed, reach out to the Fleet Services office.

    screenshot of cost center field expanded showing all cost centers list and none selected at top
  20. Once you’ve entered your worktags, you can proceed to the next screen. This is where the View vehicle availability checkbox from step 15 becomes relevant. If you checked that box, you will see a list of all the vehicles at the site. If you didn't choose a vehicle Type, you will be able to see every vehicle at the site. If you chose a vehicle Type, you will be able to see every vehicle of that type listed.

    screenshot of available vehicles screen showing a grid with date numbers as columns, vehicles as rows and cells filled according to availability
  21. By hovering your mouse over a vehicle name in the Vehicle column, you can read more information about it.
     

    screenshot of available vehicles calendar grid with mouse hovered over 7-passenger transit and a title bubble showing 2016 white ford transit ct, 26421e, 19855 miles
  22. You can click the Legend button above the availablility table to see what the different icons mean on the list.

    screenshot of available vehicles calendar grid with inset of legend window shown indicating that legend definitions are available
  23. If you didn't choose a vehicle Type on the previous page and want to now, you need to click the Preview (Change Request) button. This is highlighted in red in the screenshot below. If you don't choose a vehicle Type, the system will randomly assign an available vehicle for you to use.
     

    screenshot of vehicle availability table with a red outline around the previous change request button
  24. This time, select your preferred vehicle Type. Once on the the vehicle availability list screen again, make sure there is a vehicle of that type available. If there is not, select a different vehicle type. Once there is a vehicle available for the time you wish to reserve for, continue to the next screen.
     

    screenshot of selection information section with type drop down expanded showing options like 2-pass cargo van, 2-pass compact pickup, 5-pass hybrid sedan
  25. On the last screen, make sure all the information is correct. If you wish to change anything, return to a previous screen using one of the options listed. The Previous (Available Vehicles) screen will return you to the list of vehicles. The Previous (Change Request) screen will return you to the screen shown in step 10 and allow you to modify anything about your reservation request including worktag information. Once you are happy with the request, click the Submit Request button.
     

    screenshot of the confirm request screen with all request details listed and buttons to return to available vehicles, change request screens and a cancel and submit button
  26. If your account is authorized to make requests and there are no conflicts with the options you chose, your request should be automatically approved. On the next screen, you can see your reservations and the status for each. Feel free to reach out to the Fleet Services office if you have any questions or issues with your request.

    screenshot of current requests listing two requests as rows in table with table cells noting all reservation details
  1. Approach the keybox. These are the three types of boxes you will encounter. They all function the same way.
     

    a closed key manager locker with screen display, keyboard and mouse roller ball


     

    a closed key manager locker with screen display, keyboard and mouse roller ball inside a parking garage with ucar vehicles in background

    A key manager located inside a parking garage.


     

    a closed key manager locker with touch screen display

    A key manager located inside a building.

  2. Tap the screen to start.
     

    key manager kiosk screen showing start screen with a person's finger ready to touch the touch the screen anywhere to begin button
  3. Select Check Out Vehicle. If you accidentally select a different option, don't worry. All of them go to the same screen prior to logging in.

    screen shot of kiosk screen with person's finger touching the check out vehicle button
  4. Type in your full UW email address.
     

    key manager kiosk screen showing uw office 365 netid login screen with email address filled out and person's finger about to touch the next button


     

    key manager kiosk screen showing only netid filled out at uw office 365 sign in screen and person's hand with a thumbs down


     

    key manager kiosk screen showing password filled in at uw office 365 sign in screen and person's finger pressing sign in button


     

    key manager kiosk showing sign-in is blocked notice at uw office 365 sign in screen


    If you get an error screen, just hit the exit button in the top right to start over and return to the splash screen.
     

    key manager kiosk screen showing uw office 365 log in error message and person's finger ready to tap an open door icon at top right of screen


     

    key manager kiosk screen showing welcome screen and touch the screen anywhere to begin message with person's hand in foreground with a thumbs up
  5. Assuming you are doing it correctly and type in your full email address, the next screen should look like the image below, with the UW-specific login rather than the Microsoft one.
     

    key manager kiosk screen showing uw office 365 sign in enter password screen with password filled in and person's finger about to touch the sign in button
  6. When prompted with Stay signed in?, any option will progress you to the next screen. None of the options will do anything different. You will be logged out after retrieving your vehicle no matter what you choose. This box will always appear when you log in. So, just hit one of the options to continue.
     

    key manager kiosk screen showing stay signed in? language and person's finger about to tap no button
  7. Now that you're logged in the screen will look the same as the first one. Tap the option you want. For vehicle pick-up, tap Check Out Vehicle.

    key manager kiosk screen shot showing check out vehicle button selected as person's finger taps that button on screen
  8. Then, select your reservation. If you have multiple reservations, you may only select one at a time and will need to repeat the process for each vehicle.

    key manager kiosk screen showing check out screen and vehicle listed with person's finger tapping confirmation number button
  9. Next, please wait until the key status check finishes...
     

    key manager kiosk screen showing please wait...checking out the key status message
  10. If everything goes well, you will see the reservation verification screen. If not, contact the Fleet Services office. Verify the information is correct, then tap or click Check Out.

    key manager kiosk screen showing vehicle reservation information and vehicle fuel detail with person's finger about to tap check out button
  11. When you see the key number screen, open the key manager door and remove the key with the light above it.

    key manager kiosk screen showing your key is number 15 in red text and a timer with please remove your key now message
  12. Open the door by squeezing the latch while pulling the handle.
     

    key manager box handle with person's hand squeezing the access latch
  13. This is what the key manager box will look like when opened. Some may have more or less keys in them. Locate your key using the number and the green light.

    key manager box interior with multiple keys hanging from a grid of numbered slots with an indicator light illuminated green at slot 15


     

    key manager box showing close up of slot 15 with green light illuminated and metal key inserted attached to car key fob
  14. Turn the key and pull the card out of the slot.
     

    key manager box interior showing person's hand turning key at slot 15


     

    key manager box interior showing person's hand holding key and keycard partially removed from slot 15
  15. Close the door, and you’re all set!
     

    key manager box with person's hand on closed door handle


     

    metal key, key card and car key fob in person's hand in front of key manager kiosk
  1. Start by logging in to the keybox.
     

    fleet commander touch screen with a person's finger about to tap the touch the screen anywhere to begin button


     

    check in options displayed on touch screen with person's finger ready to tap check in vehicle option button


     

    netid login screen with email address filled in with person's finger ready to tap next button


     

    netid login screen with password filled in with person's finger ready to tap sign in button
  2. Select Check In Vehicle.
     

    check in options displayed on touch screen with person's finger ready to tap check in vehicle option button
  3. Next, select the vehicle you want to check in.
     

    check in screen with person's finger ready to tap the first row button in the confirmation number column for the one vehicle listed
  4. On this screen, select the level of fuel in the tank and add any comments about the vehicle such as cleanliness or any issues you encountered with the vehicle. Then tap the Check In button.
     

    check in screen listing the details of the reservation and a set of radio buttons for fuel level with five levels from E to F and person's finger ready to tap check in button
  5. Once you see this screen, open the key manager door, and locate the numbered keyslot and glowing green light to return your vehicle.
     

    a person's hand holding a key fob in front of touch screen reading please return your key with key slot 15 listed
  6. Once you've located the numbered keyslot, insert the card first. This is important as the key will not register as returned properly if the card is not inserted.
     

    interior of key manager box with numbered slots and keys shown and a green light next to empty slot number 15
    person's hand sliding key fob card into slot number 15 in key manager box
  7. Once the card is inserted, insert the key and turn it until the light turns off and the key is locked in the slot.
     

    person's hand sliding key fob into slot in key manager box with key fob fully inserted


     

    person's hand holding metal key inserted into key hole in key manager box at position 15 with green light illuminated


     

    person's hand holding key fob tag with key fully inserted and rotated in key manager box at slot 15 with green light off
  8. Close the door and you're good to go!
     

    person's hand holding door handle to key manager box in closed position with touch screen display to the right


     

    person's hand with a thumbs up in front of closed key manager box and touch screen