UCAR reservation changes underway

UCAR is transitioning to a new vehicle reservation system between February and May of 2024.

Reservations for dates after May 1, 2024 are currently unavailable at some UCAR locations while we retire the old reservation system and phase in the new one. Rental rates are not affected by this transition.

Quick links:

• Transition schedule
• Using the new key management system
• Vehicle options during the transition

Transition schedule

Each UCAR location will be transitioned according to the timetable below. Until a location has been transitioned, reservations will be unavailable for that UCAR location.

* This is the anticipated schedule that a location will be transitioned and open for reservations. Time frames for location opens are subject to change.
** The South Campus Center transition is on hold. Reservations continue to be available in the current reservation system through May 1, 2024. When the transition is made, the key manager will be located inside the South Campus Center.

Using the new key management system

Along with the reservation system change, the key management kiosks will function slightly differently. Each key management kiosk will have a self-service touch screen where you’ll use your NetID to authenticate. Once you’ve authenticated, the touch screen will guide you through opening the key manager box to get the key for your vehicle. When the box opens, you’ll take the key from the key manager box and find your vehicle in the lot or garage.

When you’re done with your rental, you’ll once again authenticate at the self-service touch screen using your NetID. A key manager box will open and you’ll put the keys back in the box and close it.

Note that you’ll need to pick up your rental and drop it off during the hours that the key manager is available for the UCAR location for your reservation. Most key manager boxes are moving to interior facilities and will no longer be available 24/7. See the transition schedule above for key manager kiosk access hours, which vary by location. There is no change to the key manager location at the UW Tower or Central Plaza Garage.

What to do during a location's transition

If you need a vehicle for a location that is unavailable due to the reservation system transition, here are some options:

• Use a personal vehicle and get reimbursed through your department.
• After April 15, use a different UCAR location that has already opened.
• Make rentals using an outside rental agency.
• Use UW Travel Services to coordinate outside rentals.